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As the global demand for travel and tourism services grows, the industry must keep up with customer expectations in a virtually connected era. To tackle this, travel agencies are figuring out new ways to create new business models in order to balance costs while improving customer satisfaction. Travel Process Outsourcing Services is one of the pillars that help businesses to improve work efficiency, deliver high customer satisfaction ratings and retention, and assure timely delivery of services.
Outsourcing Travel Operations allows travel agencies to shift their focus from run-time tasks to core objectives of the business. Thus, allowing them to generate more revenue streams and opportunities, resulting in better productivity and growth. Furthermore, travel & Tourism Industry Outsourcing also efficiently tackles the cutthroat competition that has constantly been building up in the travel industry as it lowers down the cost of support and operations.
We cover a wide array of outsourcing travel management services and assure better and more productive multi-channel marketing, customer communications, and satisfaction. Here are some of the many TPO services that we offer to our clients.
Outsourced booking agents are there to help the customers to book tickets, flights, cars, buses, cruises, and hotels through GDS/ticketing Platforms. It also provides a 24X7 booking service to guarantee consistency and convenience and informs customers verifying rules and regulations for tickets regarding the cancellation, modification, and more.
We have a dedicated team of data entry clerks strictly monitored to ensure quality and performance. Our data entry services include transcribers, typists, basic excel entry-makers, and coders to handle all of your data-entry-related needs.
We also offer inbound and outbound sales processes by cold calling potential customers and resolving complaint tickets. This feature directly promotes the sales and revenue of the business and also assures customer satisfaction.
Business outsourcing in travel allows you to effectively Investigate failed transactions, perform automated invoice processing, and manage supplier email queries & complaints without hampering the core workflow of the business. Plus, it also helps in processing refunds, claims, and compensation for lost baggage quickly at any time.
With the current growth in travel industry and bookings, Do you need some extra hands in your back office team to handle additional load i.e. attending calls, replying to emails, checking fares, cancellations and refunds etc.? Do you need temporary team to assist for a shorter duration? We understand every customer of yours is looking for a wonderful support and service experience and we can help you deliver it. Our team specialised in Travel Processes, is available to support in global time zones.
We also facilitate a team of committed and passionate help desk operators responsible for managing before, during, and after travel-related inquiries for Leisure or Business customers. They provide quick, reliable, and precise information to customers while ensuring call resolution on time and conducting a professional yet effective quality-communication process. Helpdesk services are provided to customers through phone, emails, SMS, social media, and dedicated apps. The agent can use these sources to converse and log all interactions through a provided CRM tool or Excel.
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