Private Field Survey

Private Field Survey

A Private Field Survey in a BPO company refers to the process of collecting data directly from people, businesses, or specific locations in the field (on-site) for private clients — such as banks, insurance firms, telecom companies, retailers, or government contractors. Unlike public surveys, which are conducted for general studies or open research, private field surveys are done for a specific organization’s internal or business needs. The data collected is confidential and used only by the client company to make better decisions, verify information, or improve their services..

New Merchant Onboarding is the process of helping new merchants (business owners or sellers) get started on a company’s platform or service. It involves guiding them through every step — from setting up their account to understanding how to use the tools and features available to them. In simpler terms, it means helping a new merchant join and start working smoothly on the platform.

• Merchant Re-KYC means re-checking and updating a merchant’s details — such as their business name, address, ID proofs, bank details, and contact information — to make sure they are authentic, accurate, and up to date.
• Soundbox Installation refers to the process of setting up and activating Paytm soundboxes at merchant locations so that they can receive instant voice alerts for every digital payment they receive. It involves providing Feet on Street (FOS) support — meaning trained field agents physically visit merchants to install, configure, and demonstrate the soundbox’s features, ensuring it works properly and the merchant understands how to use it.
• Our Field Operations Support (FOS) team plays a crucial role in delivering on-ground assistance and operational excellence for Paytm merchants across India. Backed by a dedicated team of 200+ trained sales and marketing professionals, we ensure that every merchant receives timely, efficient, and personalized field service — no matter where they are located.

You can increase your business’ competitive edge by setting up a virtual India-based call center.